Our Commitment to Customer Service
At E-PACOHosting, we believe that the customer comes first. We strive to help you get started by providing all of the necessary tools for you to get your website up and running. We also provide Customer Support through our Support Forums and Live Chat options. Not only that, but we carry a a 30 Day No Risk Refund Policy if we dont meet your standards. Want to know more about us, E-Mail Us.
Savvis Data Center
- 153,800 sq ft building
- No advertising of SAVVIS name (plain wrapper)
- Interior and exterior security managed 24/7 by permanently assigned staff of Wackenhut guard
Zoned access throughout Data Center
- Biometric hand scanner requires ID card access and hand geometry measurements
- Customer IDC access and contacts managed via Siebel
- Current government-issued picture ID required
- ID badge and biometric hand scan to man trap with badge reader
- Second hand scans to gain access to raised floor Biometric scanner captures 3D measurements of hand
Security cameras
- Multiple 360 degree cameras with 10x zoom
- More than 100 fixed cameras
- High speed recorders with DV cassette tapes
- Hard drives to eliminate down time for tape swaps and over recording
- Minimum 30 day tape storage
Generator power
- Backup power
- Multiple CAT Diesel 20 megawatt generators
Minimum 24 hour fuel storage - Agreements with two major carriers to provide additional diesel fuel
- Generators assumes building load within 20 seconds
- Generators are tested on weekly basis under load
- Tanks are kept at least 80% full at all times
Two utility feeds from independent substations
- Diverse paths to the building
- Feeds to building are encased in concrete
- Fed from two independent substations
- Separate transformers fed from both utility sources for redundancy
HVAC chiller systems
- Hosting space HVAC system includes (16) AHUs and (16) ACCUs manufactured by Trane
- AHUs are DX type and located in the mechanical mezzanine; the ACCUs are located on the roof
- There is adequate capacity to withstand a HVAC unit failure or an entire bus failure
Cooling is provided by both overhead and under floor air - HVAC systems have wetted media for humidification, VFDs for each supply fan, exhaust fans to control building pressure, and economizers to utilize cool outside air
- Separate Dectron outside air handling units provide conditioned air for the hosting space
- UPS Room cooling is provided by Trane RTUs in a N+1 configuration
- Node room cooling is provided by Liebert DX CRAC units in a N+1 configuration
Network facilities - Main Node Room
- Multiple fiber providers for diversity - provides diversity and redundancy
- Each vendor can deliver additional bandwidth capacity with minimal turn-around time
- Can be delivered using existing ‘lit’ fiber
- Fiber pathways into the Data Center are truly diverse
- Fiber enters building in steel conduit from multiple points in the building



